Terms & Conditions

Returns Policy

We take pride in all of our hand-made play tents, mattresses, and florals and want you to be satisfied with your purchase.  If it was not what you expected, we offer 7 days to return an item If you decide it's not what you thought it was going to be.
*Customized play tents are NOT eligible for return (windows/pockets)*
**RUSH items can be returned but rush fee is nonrefundable**

Play tents, mattresses, and floral toppers must be returned and in perfect condition before ​issuing reimbursement.  It is the buyer's responsibility to ship it back.
Please contact us if needed. 

You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

You should expect to receive your refund within 10 business days, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return (5 to 10 business days), the time it takes us to process your return once we receive it (1 to 2 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.



We stand by our ethically handmade play tents and play mats, because we've hired seasoned seamstresses to craft each one using the highest quality fabrics. If an items arrives defective, you must notify us immediately to be eligible for the limited-time warranty. If damaged due to fabric flaw or craftsmanship, we offer a 1 year limited warranty to fix the item. If item is damaged due to negligence or rough-housing, then the customer is ineligible for the warranty & responsible for the cost of any repairs. If an item is past the 1 year limited warranty, the customer may submit a request to fix the item bearing the cost of the seamstress and E&E will pay for shipping.


We offer FREE UPS Ground shipping to all orders within the continental U.S. We offer real-time shipping rates if you wish to expedite your order.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. * Do note, all orders are handmade, made order so placing an order does not mean it will ship the next business day. Generally 3-5 business days after the order is placed.*

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

Note that there are restrictions on some products, and some products cannot be shipped to international destinations. Contact us if you have questions.




E & E Playroom (the “Company”) is committed to protecting the privacy of its users. This Privacy  Policy (“Privacy Policy”) is designed to help you understand what information we gather, how we  use it, what we do to protect it, and to assist you in making informed decisions when using our  Service. Unless otherwise indicated below, this Privacy Policy applies to any website that  references this Privacy Policy, any Company website, as well as any data the Company may collect  across partnered and unaffiliated sites. 


For purposes of this Agreement, “Service” refers to the Company’s service which can be accessed  via our website at www.eeplayroom.com or through our mobile application. The terms “we,” “us,” and  “our” refer to the Company. “You” refers to you, as a user of Service. 




By accessing our Service, you accept our Privacy Policy and Terms of Use, and you consent to our  collection, storage, use and disclosure of your personal information as described in this Privacy  Policy. In addition, by using our Service, or services across partnered and unaffiliated sites, you are  accepting the policies and practices described in this Privacy Policy. Each time you visit our  website, or use the Service, and any time you voluntarily provide us with information, you agree  that you are consenting to our collection, use and disclosure of the information that you provide,  and you are consenting to receive emails or otherwise be contacted, as described in this Privacy  Policy. Whether or not you register or create any kind of account with us, this Privacy Policy applies  to all users of the website and the Service. 




We may collect both “Non-Personal Information” and “Personal Information” about you. “Non Personal Information” includes information that cannot be used to personally identify you, such as  anonymous usage data, general demographic information we may collect, referring/exit pages and  URLs, platform types, preferences you submit and preferences that are generated based on the data  you submit and number of clicks. “Personal Information” includes information that can be used to  personally identify you, such as your name, address and email address. 


In addition, we may also track information provided to us by your browser or by our mobile  application when you view or use the Service, such as the website you came from (known as the  “referring URL”), the type of browser you use, the device from which you connected to the Service,  the time and date of access, and other information that does not personally identify you. We use  this information for, among other things, the operation of the Service, to maintain the quality of the  Service, to provide general statistics regarding use of the Service and for other business purposes.  We track this information using cookies, or small text files which include an anonymous unique  identifier. Cookies are sent to a user’s browser from our servers and are stored on the user’s  computer hard drive. Sending a cookie to a user’s browser enables us to collect Non-Personal  Information about that user and keep a record of the user’s preferences when utilizing our services,  both on an individual and aggregate basis. The Company may use both persistent and session  cookies; persistent cookies remain on your computer after you close your session and until you delete them, while session cookies expire when you close your browser. Persistent cookies can be  removed by following your Internet browser help file directions. If you choose to disable cookies,  some areas of the Service may not work properly. 




Personal Information: 


In general, we do not sell, trade, rent or otherwise share your Personal Information with third  parties without your consent. We may share your Personal Information with vendors and other  third-party providers who are performing services for the Company. In general, the vendors and  third-party providers used by us will only collect, use and disclose your information to the extent  necessary to allow them to perform the services they provide for the Company. For example, when  you provide us with personal information to complete a transaction, verify your credit card, place  an order, arrange for a delivery, or return a purchase, you consent to our collecting and using such  personal information for that specific purpose, including by transmitting such information to our  vendors (and their service providers) performing these services for the Company. 


However, certain third-party service providers, such as payment processors, have their own  privacy policies in respect of the information that we are required to provide to them in order to  use their services. For these third-party service providers, we recommend that you read their  privacy policies so that you can understand the manner in which your Personal Information will be  handled by such providers. 


In addition, we may disclose your Personal Information if required to do so by law or if you violate  our Terms of Use. 


Non-Personal Information: 


In general, we use Non-Personal Information to help us improve the Service and customize the user  experience. We also aggregate Non-Personal Information in order to track trends and analyze use  patterns of the Service. This Privacy Policy does not limit in any way our use or disclosure of Non Personal Information and we reserve the right to use and disclose such Non-Personal Information  to our partners, advertisers and other third parties at our sole discretion. 




We implement reasonable precautions and follow industry best practices in order to protect your  Personal Information and ensure that such Personal Information is not accessed, disclosed, altered  or destroyed. However, these measures do not guarantee that your information will not be  accessed, disclosed, altered or destroyed by breach of such precautions. By using our Service, you  acknowledge that you understand and agree to assume these risks. 




You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user via BigCommerce, the user can opt out of further  promotional communications by following the unsubscribe instructions provided in each  promotional e-mail. Please note that notwithstanding the promotional preferences you indicate by  either unsubscribing or opting out in the Settings section of the Site, we may continue to send you  administrative emails including, for example, periodic updates to our Privacy Policy. 


VI. BigCommerce 


Our Service is hosted by BigCommerce, Inc. (“BigCommerce”). BigCommerce provides us with the online e-commerce  platform that allows us to provide the Service to you. Your information, including Personal  Information, may be stored through BigCommerce’s servers. By using the Service, you consent to  BigCommerce’s collection, disclosure, storage, and use of your Personal Information in accordance with  BigCommerce’s privacy policy available at https://www.BigCommerce.com/privacy. 




As part of the Service, we may provide links to or compatibility with other websites or applications.  However, we are not responsible for the privacy practices employed by those websites or the  information or content they contain. This Privacy Policy applies solely to information collected by  us through the Service. Therefore, this Privacy Policy does not apply to your use of a third-party  website accessed by selecting a link via our Service. To the extent that you access or use the Service  through or on another website or application, then the privacy policy of that other website or  application will apply to your access or use of that site or application. We encourage our users to  read the privacy statements of other websites before proceeding to use them. 




By using the Service, you represent that you are at least 18 years of age.  




The Company reserves the right to change this Privacy Policy and our Terms of Use at any time. If  we decide to change this Privacy Policy, we will post these changes on this page so that you are  always aware of what information we collect, how we use it, and under what circumstances we  disclose it. Any such modifications become effective upon your continued access to and/or use of  the Service five (5) days after we first post the changes on the website or otherwise provide you  with notice of such modifications. It is your sole responsibility to check this website from time to  time to view any such changes to the terms of this Privacy Policy. If you do not agree to any  changes, if and when such changes may be made to this Privacy Policy, you must cease access to this  website. If you have provided your email address to us, you give us permission to email you for the  purpose of notification as described in this Privacy Policy. 




In the event we (or BigCommerce) undergo a business transaction such as a merger, acquisition by  another company, or sale of all or a portion of our assets, your Personal Information may be among 


the assets transferred. You acknowledge and consent that such transfers may occur and are  permitted by this Privacy Policy, and that any acquirer of our (or BigCommerce’s) assets may continue to  process your Personal Information as set forth in this Privacy Policy. If our information practices  change at any time in the future, we will post the policy changes here so that you may opt out of the  new information practices. We suggest that you check this Privacy Policy periodically if you are  concerned about how your information is used. 




We will send you Service-related announcements on occasions when it is necessary to do so. For  instance, if our Service is temporarily suspended for maintenance, or a new enhancement is  released, which will affect the way you use our Service, we might send you an email. Generally, you  may not opt-out of these communications, which are not promotional in nature. Based upon the  Personal Information that you provide us, we may communicate with you in response to your  inquiries to provide the services you request and to manage your account. We will communicate  with you by email or telephone, in accordance with your wishes. We may also use your Personal  Information to send you updates and other promotional communications. If you no longer wish to  receive those email updates, you may opt-out of receiving them by following the instructions  included in each update or communication. 




If you have any questions regarding this Privacy Policy or the practices of this Site, or wish to  withdraw your consent for the continued collection, use or disclosure of your Personal Information,  please contact us by sending an email to help@eeplayroom.com. 


Last Updated: This Privacy Policy was last updated on June 8, 2022.